burst 发来的Email原文如下：

Hello,

Earlier today, the Vserver hosting your VPS suffered a critical error. The drive arrary was corrupt and our engineers have spent the last several hours trying to retrieve data.

However, all recovery procedures have been exhausted and unfortunately, our engineers were unable to retrieve data from the drives. Your VPS is being rebuilt and you will have the same VEID and IP Addresses, as well as the original OS at the time you ordered. We will notify you when this rebuild is complete.At this point, our hope is that you can rely on any backups you were able to make via the VePortal backup interface or other means. If you have trouble restoring VePortal backups, please open a support ticket. Though we cannot guarantee full (or even partial) data restoration, we will work to the limit of our abilities.

For more information on our data recovery and backup policy, please see:

https://www.burst.net/policy/managed.shtml

先全文转载如下：

Dear Customers,

We regret to inform you that Virpus has had a security breach in our network, which has caused ~19 servers to have complete or partial data loss. There is only one server that has had partial data loss.

The list of nodes is as follows:

masi
hale
anderson
george
murphy
gemini
glacier
titan
willett (partial – VM’s are still running)
capricorn
clix
valarius
barksdale
robles
goss
olsen
wright
lang
royal

We know how the culprit(s) gained access and have recorded their IP’s although there are high chances that the IP’s could be spoofed. The point of attack has been cured. Virpus will be undergoing a complete security revamp in every aspect and will bring in a third party security expert to assist.

Virpus will offer any customers who are on these nodes who wish to resume services a 2 month credit on their services with us due to this. If you wish to get services again, please open a ticket with Sales.

I have helped build this company from the ground up, and it is especially painful for me to see such an event. I would like to apologize to our customers for this, and hope that we can move forward. This hurts both our customers and us as a company, and we will try to pursue all possible legal ways to find who did this.
__________________
Kenneth Odem
CEO/Co-Founder
Virpus Networks, Inc.
1-877-484-7787 ext 83

文中提到的补偿方案也不是很给力。补偿如下：

1，如果想继续使用他们家VPS的，需要客户在后台发ticket联系sales给补偿2个月时间。

2，如果不想用他们家VPS的，给提供部分退款。deepvps 个人觉的此次事件对Virpus打击甚大。有还在用他们家VPS的同学抓紧时间自己备份，数据安全不能指望主机商，只能靠自己，切记切记。